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Differences Between Support Requests and Content Updates

Over the many years that we’ve been designing financial advisor websites, we’ve found that our clients often get confused about the differences between a support request and a content update. 

To better understand the AltaStreet support agreement, we need to clearly define what each of these terms means and how it affects your website’s functionality.

What is a Content Update?

A content update involves adding new pages and uploading new content, such as text and images, to your existing website. 

All of this can be easily done through the AltaStreet CMS (Content Management System). Keep in mind, we include 6 hours of free content updates with our basic hosting plan, and 12 hours with our premium hosting plan

Each content update takes roughly 10 to 15 minutes to complete. This translates to around 2 to 3 new pages per month if you’re using the basic plan, and up to 6 new pages for the premium plan. 

Content updates only involve formatting and uploading articles and posts that you’ve already written, as well as any accompanying images you’ve prepared. If you need help with content creation, we also offer copywriting as an additional service. 

What is a Support Request?

Support requests are more involved and typically require us to go beyond the AltaStreet CMS’s capabilities. 

Here are a few examples of the common support requests we receive:

      • Bug fixes
      • Website maintenance issues
      • Implementing additional features
      • Additional training 

In most cases, we’re happy to answer basic questions via phone, email, or chat. We’ll also make sure any issues that arise are quickly fixed as long as it’s part of the original job scope. However, if you want to make major changes to your website, on either the front or back-end, it will be subject to our regular consulting fee. 

If you’d like to discuss other options and website maintenance plans, send us a message through the contact form below and we’ll be happy to help clear out any issues.

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